Social Networking and Thin Clients

(This article was previously published on SocialMediaToday.com as “Feeling a Bit Gooey Lately? You May be Suffering from Thin Contacts”)

You’ve probably heard the term “thin client.” Simply put, a thin client is a computer or workstation with limited functionality, designed to be dependent on a network server. In a thin-client network, most of the “heavy lifting,” including storage, computation, and even the operating system itself, is provided by the server, while the thin client provides a graphical user interface (GUI) that enables the user to interact with the system. Thin client solutions are very popular because they provide low-cost workstations, require little maintenance, and are naturally theft resistant (because they have little value on their own). On the other hand, thin clients have no value to the user, independent of their network function. Read more

Undo! Undo! – Disruptive Technology and the Problem with Prophecy

Did you ever wish you could “take something back”? You know, like that comment you made at the Holiday party, when you didn’t know your boss was standing right behind you? Or the email that started out as a joke but ended up in the HR office? No, of course not. Smart people don’t do that sort of thing. Or maybe they do…
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When Social Media Accounts Collide

Here’s a great idea. Let’s link our social media accounts together, so when we have something brilliant to say, all of our friends will benefit from our comments. On the surface, that may seem to make sense. It certainly appeals to our egos, and it promises to extend our social reach. But there are networks, and then there are networks.
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Brand Loyalty Isn’t Lost; It’s Hiding

There’s a great new ad on TV. It’s Kayak.com’s “Five-Man Search” campaign. A man sits on a sofa, connected to four cardboard dummies, who (because they are connected to him with poles) mimic his every move. If you haven’t seen it, go find it now.
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Promises Implied and Promises Bought

Have you ever noticed how the words “imply” and “infer” often (if not usually) carry a negative connotation?

“Are you implying that I…” she said, indignantly.

“Certainly not! You may have inferred that, but it was not at all what I was saying!” he responded.

The problem becomes more obvious (and more complex) in a marketing context. In fact, it sometimes constitutes grounds for litigation. “Your Honor, the makers of this ladder clearly implied, in their literature, that the ladder would be safe if…” And the rest belongs in a television courtroom. Read more

A Long Tale of Long Tails

If you stopped by today’s blog, expecting your weekly dose of marketing wisdom, you may have come to the wrong place.
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Presentation Tips from a 4-Year-Old

You’re an executive. You engage successfully with colleagues, employee, and clients every day. So what in the world could you possibly learn from my four-year-old daughter, Lulu?
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A Customer’s Perspective on Engagement

When was the last time you actually walked into your bank branch? Something has changed. And it feels a little creepy.

For several years, I’ve had a business account with SunTrust. When I first opened the account, I was introduced to several of the local branch managers. My business account manager helped me evaluate options for the firm and offered to be a resource as we grew. It felt good. He knew me by name, and it stayed that way until he transferred to take a promotion at a larger branch. Over time, of course, tellers came and went – which is pretty much what you might expect from a bank, where employees have to act and dress as if they were paid twice what they are actually paid. So, I wasn’t surprised by the spinning Rolodex of happy faces. Read more

If It’s Not Working, Stop It!

We recently conducted an extensive survey of 246 nonprofit organizations, to help them better understand their marketing practices. (The results of that survey are public and will be released in February.) And one of the most surprising findings was their position on print – specifically printed direct mail.
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MarketPoint Releases Report on Marketing Practices of Maryland Nonprofit Organizations

Baltimore-based consulting firm MarketPoint LLC released, today, the official results of the 2011 Survey of the Marketing Practices of Maryland Nonprofits’ Constituent Organizations. Read more