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Bargain brand Dinty Moore in a Can

A Bargain at Half the Price

I admit it. I’m a Craigslist addict. It’s not that I expect to find anything on Craigslist that I actually need – that’s not the point. It’s the dream of finding something of great value at a ridiculously low price. Years ago, it was flea markets. I seldom found anything of value at the markets, but again, that wasn’t the point. I was addicted, and had been since childhood. When I was young, I would accompany my father on Saturday morning trips into town. Dad had a penchant for bargains. He once brought home an entire case of Dinty Moore Beef Stew, not because anyone in the house actually ate beef stew, but because it was a bargain, at less than ten cents per can. That’s how my father shopped, as if at a restaurant, reading every line from right to left, in search of the best deal.
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German cars inspire enthusiasm

Enthusiasm Out the Wazoo

There was a time when enthusiasm was all you needed to get by. Things were less technical, then. Selling was done door-to-door. And “word of mouth” happened over coffee cake, at a friend’s house, or at the church social.
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The 10-20-30 Approach to Sales Management

One of the biggest challenges facing B2B sales managers is knowing whether or not your reps are engaging customers in meetings that are likely to produce revenue. That’s what leads many sales managers to require call sheets. But as we all know, call sheets don’t work, because sales reps learn quickly what you want to hear, and they tailor their weekly reports to meet your expectations. So what you’re really managing with call sheets is how well your sales reps manage you.

But what’s the alternative? Read more

Net Promoter Redo

Fascinating experience, this week, with a major telecom provider. It started with a customer satisfaction survey. The call began with the usual questions: “Was your technician on time …courteous …knowledgeable …neat, etc.” And it ended with a Net Promoter question: “On a scale of one-to-ten how likely are you to recommend us to a business colleague?”
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